Returns & Exchanges

We hope that you love what you buy from Orzel, but not everyone loves The Beatles, so we know that sometimes it just doesn't work out. We will do all we can to make it as painless for you as possible when this is the case.



ELIGIBILITY
To receive a refund / exchange, your item(s) must meet the following conditions:
  • Return package is postmarked within 30 days from order date
  • Original tags attached and in original packaging
  • Free from wear, stains, odour or any condition that would prevent the item from being sold as new


SHIPPING YOUR RETURN

Please email us at info@orzel.store to inform us of the return and reason, and return your package to our store at:
  • Orzel, 678 Dumbarton Road, Glasgow, G11 6RA
We recommend using a tracked service from your own preferred carrier, returns are at your own cost.


Orzel does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Orzel. Risk of loss and title for goods purchased from Orzel pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. 


FOR ORDERS SHIPPED OUTSIDE THE UK

At this time, returns from outside the UK must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered.   Note that we cannot refund the duties and taxes you've paid to clear customs, they must be claimed back by the individual. 


REFUNDS
Please allow up to 2 days for your return to be processed once it’s received at our store.

Returns postmarked within 30 days of initial delivery will be credited to the original form of payment. Original shipping charges and any duties and taxes you paid for your parcel are non-refundable.


EXCHANGES
Where availability allows we will be happy to exchange for another size, please just let us know what change you require, post back your item and email us at info@orzel.store with the tracking number and we will get the replacement sent out.

Please contact our customer service by emailing info@orzel.store if you have any further questions.