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Returns & Exchanges

RETURNS POLICY

We hope that you love what you buy from Orzel, but not everyone loves The Beatles, so we know that sometimes it just doesn't work out.  We will do all we can to make it as painless for you as possible when this is the case.

ELIGIBILITY
To receive a refund / exchange, your item(s) must meet the following conditions:
  • Return package is postmarked within 7 days from the date you received your order
  • Original tags attached and in original packaging
  • Accompanied with a copy of the receipt
  • Free from wear, stains, odour or any condition that would prevent the item from being sold as new
EXCEPTIONS
  • We do not accept returns of items on final markdown (discounted 50% or more). Those items are FINAL SALE
  • We do not accept returns or exchanges on magazines, books, apothecary, or undergarments

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

SHIPPING YOUR RETURN

Returns shipping is on us within 7 days. 

If you use your preferred carrier at your own cost, Orzel does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Orzel. Risk of loss and title for goods purchased from Orzel pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. 

FOR ORDERS SHIPPED OUTSIDE THE UK:

At this time, returns from outside the UK must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered.   Note that we cannot refund the duties and taxes you've paid to clear customs. 

REFUNDS

Please allow up to a week for your return to be processed once it’s received at our warehouse.

Returns postmarked within 7 days of initial delivery will be credited to the original form of payment.  After 7 days but prior to 14 days we will issue you a store credit. Original shipping charges and any duties and taxes you paid for your parcel are non-refundable.

EXCHANGES

Your package will contain a Returns Slip which can be filled out to notify us what you would like to exchange for.  Exchanges are limited to inventory availability, so we recommend that if you want certainty, place a new order right away and we will refund your return when it arrives. 

Please contact our customer service by emailing info@orzel.store if you have any further questions.